FAQ

If you want your latex catsuit to stay in perfect condition, it is essential that you take proper care of it. For the best results and prolonged durability, always apply a thin layer of either powder or care to the outside surface - except if using chlorinated fabric. When applied properly with a lint-free cloth, silicone oil will give great shine while also protecting and caring for your skin at the same time; however too much can break down and weaken latex fabrics over time. During washing cycles try adding some silicone oil into water as this further enhances glossiness whilst providing additional care benefits!

Allergy sufferers can wear wet look or vinyl very well, as these materials also nestle skin-tight to the body contours. Another alternative could be to put another piece of clothing under the latex piece. Shapewear, which is also available at Rubberfashion.de, is ideal for this, for example. This would work very well with a latex skirt. With gloves, on the other hand, it would be more difficult because the latex could then no longer be covered. We would be happy to advise you on this!

- Never wear lotion or perfume together with latex! Both stimulate the material to change colour.
- Never pull on the latex with your fingernails to put it on. This also applies to artificial fingernails. It is best to wear cotton gloves when putting them on.- Only clean latex by hand and always powder it for storage! This way there is no damage to the material.
- Take enough time to put on your latex parts. The larger the fabric surface, the longer it will take you to get dressed. Be sure to take this time! - Use hairspray to avoid charging your hair!
- If you get too hot in the latex, spray your face with a refreshing spray. These sprays consist of water and light care ingredients that will cool you down quickly.

Yes, we are happy to send your orders to packing stations and parcel shops. For delivery to packing stations, it is important that you enter a postal number. The post number is a unique identifier that is assigned to you by Deutsche Post and is used to identify your packing station. Please ensure that you use the following information when providing your shipping address:

[Customers' Name]
Packstation [Packstation number]
[post number]
[Postcode & City]

Entering the correct post number ensures that your package can be successfully delivered to your packing station. As soon as the package has arrived at the Packstation, you will receive a notification with the pickup information. When delivering to a parcel shop, on the other hand, no postal number is required.

We understand that many customers find it convenient to have their packages sent to an alternative delivery address. When you place your order, you have the option of specifying the desired packing station or parcel shop as the delivery address. Please ensure the address provided is correct and complete to ensure smooth delivery. As soon as your parcel has been delivered to the Packstation or parcel shop, you will receive a notification with the collection information.

If you pay via Paypal, the transaction number, the name of the shop and a detailed list of the items purchased will be displayed on the payment receipt. This includes information such as the item name, quantity and total amount of your order.

For all other payment methods, such as bank transfer, the name will appear on the payment receipt

"SP Rohde Vertriebs GMB"

as payee. This name represents our company.

The corresponding telephone number is also given on the receipt.

We value transparency and ensure that only required information is displayed on the payment receipt to ensure clear and traceable documentation of your transaction.

Yes, we attach great importance to discreet shipping. All our packages are sent with the sender "Rohde Vertriebs GmbH" without any reference to the content or our shop name. Customs information is also anonymized to protect your privacy.

Furthermore, our packages are packed opaquely so that the contents cannot be seen from the outside. We do not use clear or transparent packaging materials. So you can be sure that your order will reach you discreetly and confidentially. We also use neutral packaging tape.

However, inside the package, on each product box, there is a permanent sticker stating what's inside with the size and color of the product. This serves to identify you and makes it easier to check your order.

Our primary goal is to protect your privacy and offer you a discreet and trustworthy shopping experience.

No, unfortunately we do not currently offer customization for our products. We understand that every customer has unique needs and body measurements, and we want to ensure our products fit the best and meet the highest quality standards.

For this reason we focus on the development and production of standard sizes in order to offer a wide choice for our customers. We therefore recommend that you carefully check our size charts and select the size that best suits you. If you have additional questions about sizing or fit, our customer service representatives are available to help you choose the right product and size.

We strive to ensure fast shipping of our products. On a working day from Monday to Saturday, we ship all orders received by 07:30 in the morning on the same day. Yes, you read that right, we even ship on Saturdays. We offer Monday to Saturday shipping to ensure your order gets to you as quickly as possible.

Domestic shipping time can vary greatly depending on destination. As a rule, you can expect delivery on the next working day. However, it may take up to 4 days, especially in remote areas or during busy periods such as Christmas. We work closely with our shipping service providers to ensure reliable delivery, but please note that there may also be factors beyond our control.

For international orders, the shipping time varies depending on the destination country. It usually takes between 4-40 business days depending on the distance and customs clearances in each countries.

Please note that the delivery times given are only guidelines and delays may occur in rare cases.

Yes, that is perfectly fine. It may take 24-48 hours for the tracking information to be updated and for you to see the exact status of your shipment. If you receive a shipping notification from us, you can be sure that the shipment has actually been sent.

In the first hours or days after the shipping notification, the information in the tracking system may not yet be updated. This is because the shipment may not yet have been scanned by the shipping service provider or may still be in the process of being processed. Please be patient as tracking information updates depend on various factors.

Once the shipment has been added to the delivery network and is scanned, the tracking information will be updated and you will be able to see the exact location and estimated delivery date of your shipment. However, if there is still no update after 72 hours or you have further questions about your shipment, we are always at your disposal.

We do not provide a special return label. If you would like to return something, please make sure to pack the shipment well so that it reaches us undamaged. Many of our customers opt for shipping as a large letter or books and goods shipment (BüWa). These shipping options are cost-effective and suitable for returning smaller items.

Return address:

Rohde Sales GmbH
-return-
Oberer Weg 18
39291 Lostau
Germany

It is important that you clearly mark the shipment of books and goods as such using the abbreviation “BÜWA” above the address. In addition, it can only be used to send goods. Postal communications are excluded from dispatch. However, an exception to this are invoices or delivery notes that are included with the goods.

When shipping, you should definitely adhere to the dimensions specified by Deutsche Post of a maximum of 35.3 cm in length, 25 cm in width and 5 cm in height. Deutsche Post pays very close attention to this.

With the books and goods shipment you can send goods weighing up to 1000 grams. If the weight of the goods shipped is even less than 500 grams, a price of €1.95 will be charged. For goods weighing up to 1000 grams, shipping costs €2.25. Higher weights require parcel shipping by Deutsche Post.

The shipments can be delivered sealed. However, Deutsche Post employees have the authority to check the shipment to ensure that the collective agreement requirements are met.

You can deliver books and goods to any mailbox or to any Deutsche Post branch. They are usually delivered to the recipient or the specified packing station within 2-4 working days.

Please note that shipments of books and goods are not insured and do not receive a tracking code. As a rule, the shipping method for large letters or books and goods shipments completely excludes this shipping method.

If you exchange for a different item or a different size, we will cover the shipping costs back to you. Please include a short message with the return letting us know what should happen to the returned items. For example, whether you would like an exchange or a refund.

Please note that you are responsible for the return shipping until we receive the shipment.